Customer service on social networks What is true

Customer service on social networks: What is true?

Customer service through social networks is a tricky subject, where brands do not yet have a well-defined strategy. In order to guarantee customer satisfaction it would be very well to know what their actual demand is. In this regard, the Freshdesk study provides very relevant conclusions. The survey of more than 6,000 customers in 30 countries helps to […]

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