Great Social Media Challenges Empathize with users

Cross-reviews: When the client can not be right

Most of our well-meaning community managers or social media managers continue to work under the tacit umbrella of two extremely dangerous ‘good’ philosophies that end sooner rather than later, wreaking havoc on the online reputation of the people and brands they are targeting. They must represent and defend … ‘Everyone is good’ ‘The customer is […]

Continue Reading ...