When you have an internet business there are many activities that you should focus on, as the implementation of marketing strategies to publicize your product or service, carry out technical positioning, establish business relationships, research your market, analyze the statistics, change strategies, solve technical issues, create and send newsletters, update your (s) blog (s), etc.
Did I mention, “To respond to customer service? NO.
Well I did it on purpose because it is usually what happens to most Internet entrepreneurs. They deal with all possible tasks, but do not pay attention to customer service; messages reach their mailboxes and do not respond on time or simply never respond.
If this is you, you who he wrote and did not receive a timely response, and there was a thought of you, your responsibility, your business and certainly made the decision to buy from the competition who did respond to your request.
No, I am not exaggerating, what would you think if you write to a company whose product, you are interested and do not receive a timely response, or never respond to you? Well, the first thing I think is that it is a serious company, which only interested in taking other people’s money, but no quality service back. I just do not buy.
Did you know that some people are directed to the customer service of a company just to prove that someone is behind that website and take the decision to buy? Yes, it is.
Moreover, it is not only important Customer Service Pre, but also after sales. A dissatisfied with the response to your request, customer is closer to request a refund or complain to the company that processed the payment and put you in an uncomfortable situation.
Another important Customer Service is to manage a formal language that conveys respect for the person reading your answer. Yes, you probably will encounter rude people, or those who ask too much, but the best answer is a good example. However, this does not mean you should allow inappropriate behavior, if a client does not change its attitude, do not forget that not only the client who chooses, you also decide who you want to do business.
To conclude this article, unless you want to lose money, image and credibility, pay more attention to the requests that come to your mailbox, to comments on your blog, messages addressed to you on social networks. Remember, it is about building relationships with your prospects and customers, so allow a time of day to give good customer service.